Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • We offer a one–hour response guarantee for each trouble ticket or e–mail that you send to the support team. We will quickly answer all the common enquiries and forward the issue to our admins in case any further assistance is needed. If you make use of our Optional Managed Services package, we’ll perform any of the included server administration tasks at a time that has been discussed with you in advance.

  • Top quality support service

  • A Top–Class Help Desk Support Service

  • We’ll be available to you 24–7 to answer any queries that you may have connected to our Web Site Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated hosting server. If you also need help handling server admin procedures, consider our Optional Managed Services package, which includes backup disk space, Operating System updates every week, server monitoring and rebooting services, as well as installation and problem troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Web Site Control Panel with a fully detailed knowledgebase, which features extensive explanations of all its features and functions. Besides, we have prepared exhaustive video tutorials that will further show you how to carry out a certain action or resolve a frequently encountered problem. The help articles and the video tutorials are readily reachable from every section of the Web Site Control Panel via the Videos and Help buttons located in the upper right corner.