There're lots of shared hosting providers on the market today, yet most of them are resellers that have limited resources, especially when it comes to support. A good way to distinguish them is the option to contact the company over the telephone. The type of support that you will have through this way of communication may vary depending on the provider - several of them provide you with dedicated telephone support, many others offer common and customer support only because some issues are more time-consuming and it is faster and easier to be resolved with a support ticket, particularly when the situation needs to be escalated. However, it's good to find that you can get in touch with your web hosting provider since there are lots of small-scale matters which can be resolved effortlessly and timely with a phone call, not mentioning that you can get more info about the services even before you become a customer.

Phone Support in Shared Hosting

We know that being able to talk to a live consultant is rather important, for that reason we have three support lines all around the world (Australia, USA and UK) and you will be able to reach us over the phone for 14 hours a day. If you consider acquiring one of our Linux shared packages, for example, you're able to phone us and find more about our solutions before placing your order so as to ensure that we do meet all the system requirements for your websites. Following your purchase, you can get in touch with us about any sales and / or billing difficulties you may experience, or get any type of general or basic technical information that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you have to use the ticketing system, that will help you follow the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer include live phone support for fourteen hours a day. If you're not sure which plan will be suitable for your sites, you want to find out more about the package's specifications or you'd like to have any other info on our solutions, you'll be able to call any of the local phone numbers that we have in the United States, Great Britain and Australia and our customer support representatives will help you. If you already have an account, you'll be able to contact us about sales and general matters, although we're often able to assist with a large number of technical issues as well. For entirely tech problems you'll need to employ our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option if the problem needs additional time to be solved or it needs to be escalated to our system administrators.