If you ever have any enquiries with regard to the hosting service in general or you encounter a problem with your websites, you’ll have to get in touch with the hosting company’s customer support team. It may not make a difference how quickly they’ll respond if you’ve got an enquiry of a generic nature, but a problem such as a mishandled script update, for example, may lead to your site becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to get back to you, the longer the site will be out of order. If you offer services or goods online, any downtime will influence your website undesirably and you may lose existing or potential visitors. Lots of web hosting providers, predominantly resellers, handle tickets and e-mails within twenty four hours, but in the Internet world this is far too long, since clients will rarely return to a website that’s not functioning properly for extended stretches of time.

One-Hour Response Guarantee in Shared Hosting

If you’re using one of our Linux shared packages and you’ve got an enquiry or encounter some challenge, you can touch base with us 24-7 by submitting a client support ticket or by sending an e-mail and we’ll make sure that you get an answer in less than 1 hour. If the issue can be solved, we’ll do it before we respond to you, whilst if there’s something that you have to do on your end, we’ll give you all the required info – what settings to check, what possible solutions to try out, and so on. Normally, you’ll get a response within less than thirty minutes, which implies that waiting for hours on end or even for more than a day to receive assistance is something impossible. Our sixty-minute response guarantee applies to any query that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our really fast support services. You’ll obtain a response to any trouble ticket posted via the web hosting Control Panel or e-mail sent to our customer and tech support team within the hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. It often takes substantially less time to explore and rectify a problem. We will provide you with more information if the solution entails something that needs to be done on your end. If you touch base with us during weekends or official holidays, the response time will be the same and considering the fact that our support staff is working 7 days a week, you’ll receive timely help for any general, technical or billing issue irrespective of the hour.