If your hosting provider offers live chat support, you are able to speak to a representative live and find out helpful information or get a problem resolved timely. The advantage of using chat instead of calling to talk with a live person is that you will need just a computer with access to the world wide web, so you won't pay any charges if you are in another country or state. What's more, it'll be easier to copy and paste info for instance domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the telephone. The live chat is also a quicker solution to contact your hosting service provider's support team compared to using a ticketing system. Last, but not least, in case some situation needs a little more time to be taken care of, you are able to do something else while you wait for guidance on the live chat, therefore you will not waste time - something that is not possible when you're on the telephone.

Live Chat Support in Shared Hosting

In addition to the telephone and ticket support, our company provides live chat support as well. You will be able to contact us every single day, which includes weekends and holidays, and we will give you more details about the Linux shared packages that we supply if you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for strictly technical matters you will need to open a trouble ticket to the technical support, since such issues require extra time to be resolved, you can still get in touch with us through the live chat for some tech information. To give you an example, we can assist you to set up an email address in your e-mail client or troubleshoot a number of issues, saving you considerable time. Even if our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all of our prospective and current customers. In case you're thinking about a new hosting account, you can chat in real time to one of our agents and get more info about our Linux semi-dedicated packages so as to choose the perfect package for your web sites. In case you already have an account with us, we will support you timely with billing, general and first-level techmatters. Though in certain cases you'll have to open a support ticket as there are troubles that can't be resolved through a live chat, we will be able to assist you with various common tasks, for example installing an e-mail account in an email client or forwarding one domain name to another. This way, you will receive prompt assistance and you'll save plenty of time.