There are several ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a trouble ticket system. It’s the easiest communication medium for many reasons. In the event that no client support team member is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always hit home. You can also copy and paste extensive bits of info without the need to worry about spelling errors, and if a particular problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the very same place, so either party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your hosting provider is that they are typically separate from the hosting platform, which goes to say that if you need to supply information or to follow directions, you will need to use at least two separate admin consoles and this number may rise if you desire to manage several domain names. Plus, a lot of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with many other hosting companies, the ticketing system that we use with our Linux shared packages is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to remember different sign-in names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one single place. So, if you’ve got a query or encounter an obstacle, you can get in touch with our client support staff momentarily. Our ticketing system includes a clever search functionality. This goes to say that even if you have posted a lot of tickets through the years, you will be able to find the one that you want without much effort. On top of that, you can see knowledge base instructions for resolving commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated packages, which goes to say that you won’t need some other platform to contact our client service staff – you can do it on the spot as soon as you experience a predicament. Sending a new ticket requires a few mouse clicks and tracking down an older one is equally easy. Using our smart search box, you can swiftly find any ticket that you have opened in the past. You can send a ticket whenever you wish since our technical support team representatives are working 24 hours a day, 7 days a week, 365 days a year and reply in no more than 60 minutes, although it rarely takes that much to receive help. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about needing to go through two or more platforms to solve a simple issue.