The support that you'll get from your shared hosting provider is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical problem with a current account. Timely and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine website hosting provider not from a reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a few days to get an answer to any question, so your sites may stay offline for ages. Alternatively, a supplier that provides various ways of communication and has a tech support team that is available at any time will assist you to right away and help you decrease or totally avoid any downtime and prospective losses.

24/7 Customer Support in Shared Hosting

All of our Linux shared packages feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our services before you make an order or you are an existing customer and you have a question or a problem, you are able to contact us at any time, including holidays and weekends. We have many channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; emails and support tickets for more technical matters or any issues which need more time to investigate and resolve. In contrast to a number of other web hosting providers, our trouble tickets have a guaranteed max reply time of only 1 hour, thus no matter what your trouble is, it will be resolved on time and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you are able to take full advantage of our 24/7 support services even on public holidays. All of your sites will be available at all times and so will we. With numerous communication options, you'll be able to select the optimal way to contact us and inquire about our solutions if you don't have an account yet, or ask for support in case you are already one of our customers. You'll be able to call us, have a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with 1-hour response time guarantee, although it hardly ever takes more than 20 minutes to receive assistance regardless of the nature of the trouble. Using our customer and tech support services, we will be there for you every time you need us, not a few days later.

24/7 Customer Support in VPS Web Hosting

In case you get a virtual private server from our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find a couple of local phone numbers in the United States of America, Great Britain and Australia along with a live chat service. When you are an active customer and you need help with some technical issue which requires longer time to analyze or resolve, you will be able to open a support ticket through your billing account or you'll be able to send an e-mail message and we will take care of the trouble and send you a reply within the hour. The answer time is warranted 24/7, which includes weekends and holidays, but for the majority of problems it takes less than half an hour to receive assistance. Our support service covers your VPS as well as all of the pre-installed software it comes with, so if you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour maximum answer time guarantee, you will take advantage of lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, as a result any time you open a ticket through your billing account or you send an email related to any issue with your server or the pre-installed software on it whatever the time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved requires a longer period of time to be resolved or if it should be given to our administrators, because it's easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.